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Roseneath Medical Practice

Mount Ararat Rd, Richmond TW10 6PA, UK – 020 3771 8962

Dr Soori is a fantastic practitioner who takes the time to understand her patients. She provides holistic care with a smile. Also her availability (in person or via email) is fantastic. Also the reception staff is welcoming and helpful.

Very much more in hope than expectation of an emergency appointment I rang Roseneath Medical Practice last Sunday at around 12.30p.m. I spoke with a very sympathetic and efficient receptionist and found myself - just over an hour later - sitting in Dr Soori's consulting room. Dr Soori was both empathetic and professional and took the time to give me useful, practical advice. She had arranged for a courier to be waiting to go immediately to the lab, hence accelerating my test results which were e-mailed to me the following evening. I was extremely impressed with the care I received and would not hesitate to return to the practice in future.

Crown Street Surgery

2 Lombard Court, 1-23 Crown St, London, Acton W3 8SA, UK – 020 8992 2010

I wanted to make a personal note of great thanks to Dr Sagar. I have an elderly widowed mother suffering from Dementia who was in great distress. I was trying to deal with her care situation remotely and spent in excess of 3 hours on the phone being passed from "pillar to post" by other NHS and social services agencies. Each agency made it very clear that they were not responsible and passed me the number of an alternative agency to call. Sometimes one i had already spoke to. However, I finally made contact with Dr Sagar who was a breath of fresh air. He was kind, courteous, attentive and most importantly of all extremely responsive. Within a couple of hours my mother was seen and various medical tests performed. Once I was able to clarify her medical condition the other agencies began to fall in to line and clarify the support she needed. I have no hesitation in recommending Dr Sagar of the Crown Street surgery in Acton and my thanks for his excellent service.

I have been a patient at Crown Street for over 30 years and have always been treated quickly, kindly, with respect and any ailments solved satisfactorily. Their support throughout my cancer treatment 6 years ago was exemplary and continues today. I find the telephone appointment system works very well. Due to the volume of patients phoning in every morning, I may have to hang on the phone for sometime, BUT this is a small price to pay for an appointment on the day. Friends tell me they can't get same day appointments with their GP and the usual waiting time is a week or more, so we are well served at Crown Street I recommend this surgery very highly!

Hillcrest Surgery

Hillcrest Surgery, 337 Uxbridge Rd, London W3 9RA, UK – 020 8993 0982

Been going here for the past 25 years. Great surgery. Receptionists are patient, kind, professional and reassuring and doctors and management are perfect.

NHS Direct is now NHS 24. Just dial 111 to speak to a professional or click the link below for there self help website. Lots of really useful info but keep clear of heart surgery! If in doubt ask your GP or call 111. Good luck.